Damaged Packages

What happens when a package comes into your organization that is clearly damaged.  Do you accept it, refuse delivery, notify the recipient of the condition or just proceed with your normal receiving process as if nothing were wrong?  It is important to log the condition of damaged package as soon as possible, so that there is no confusion as to who was responsible for the damage.  One way of documenting the damage is to create a written note that travels with the package to illustrate that the package was received in this state.  Another more effective way is to photograph the package, so that the recipient can actually see what has happened to their item.  These processes can be automated through the use of a package tracking system that has digital photo taking capability.  Here is how the process should go.  The damaged package is received by the clerk with a mobile handheld scanner,  a photo is taken on the handheld and a quick note is keyed into the device outlining the condition of the package.  Next, an email notification is sent directly to the recipient stating that they had received a package and it is in a damaged state.  This entire process will take only seconds to complete through SQBX our inbound package tracking system and will remove the liability from the receiver. Parcel tracking systems like SQBX will give you greater control of your mail and receiving centers and provide a greater visibility for your recipients that are expecting packages.   

To learn more about how SQBX can assist you in the receiving and documenting of damaged packages please contact us.