Whether its a copier, computer or
barcoded tracking systems at some point they all will require some
level of support.
The biggest hurdle is getting to talk
to a human. All of us that has needed to call for support on any
product can relate to the pain of getting to that human.
So now imagine today’s parcel
delivery, FedEx and UPS just dropped a few hundred parcels on your
dock . Your staff is up to their eyeballs in parcels that have to be
scanned in and routed for delivery but your parcel tracking software
What now? Dial the 800 phone number
and after navigating all the menus you get the apology. We are sorry
all of our agents are busy with other customers..but..your call is
important to us and we will be with you as soon as we can. You get
the picture, and getting you back up and running hasn't even started
You need to investigate a new breed of
“delivery software support” that will keep you running
99% of the time. You may think this
is impossible but if you are tired of the same old response then listen
how easy this can be.
You are scanning in your bar coded
packages and all of the sudden the delivery system goes down, not to
worry here is a step by step support scenario.
System is down:
The operator clicks the lifesaver
icon on the parcel receiving screen which starts an immediate chat
with a human.
The technician can call you or you
can call the technician and immediately the tech can start walking
you through the fix.
With your permission the tech can
come through the wire and take over your tracking system and fix it.
By the way this is the same for the
hand held computer.
The new support breed can get you up
and running before you even talk to a human using the old support
methodology. If parcel tracking is important to your organization
and you simply can't afford downtime then you should look at
companies such as Ubiquia.com.